Practical Listening is an outcome-focussed method for listening that holds the end user of the content at its centre. In the previous article, I spoke about the shortcomings of Active Listening (focussed on speaker only, rather than the broader context and useful outco...

Young people entering the workforce today are expected to have 17 different jobs in 5 different industries in their working life. What were once thought of as "soft skills", like problem solving, adaptability, collaboration, and of course - listening… are now...